Greg Monares
About Greg Monares
Greg Monares serves as the Senior Director of Global Partnership Operations at Monumental Sports & Entertainment, a position he has held since 2019. He has extensive experience in customer service and guest services, having worked with the Washington Capitals and Monumental Sports & Entertainment in various roles over a span of two decades.
Current Role at Monumental Sports & Entertainment
Greg Monares serves as the Senior Director of Global Partnership Operations at Monumental Sports & Entertainment. He has held this position since 2019, contributing to the organization's efforts in managing and enhancing global partnerships. His role involves overseeing operations that support partnership initiatives, ensuring alignment with the company's strategic goals.
Previous Experience at Monumental Sports & Entertainment
Prior to his current role, Greg Monares held several positions within Monumental Sports & Entertainment. He was the Senior Director of Customer Solutions from 2014 to 2016 and the Senior Director of Guest Services from 2010 to 2014. His tenure in these roles focused on improving customer experiences and service delivery in the Washington D.C. Metro Area.
Experience with Washington Capitals
Greg Monares has extensive experience with the Washington Capitals, where he worked in various capacities. He served as the Assistant Director of Customer Service from 1999 to 2003, and later as the Director of Customer Service from 1999 to 2004, and then as the Senior Director of Guest Services from 2004 to 2010. His roles contributed to the development of customer service strategies and guest engagement.
Educational Background
Greg Monares studied at the University of Maryland from 1991 to 1996. His education provided a foundation for his career in sports management and customer service, equipping him with the skills necessary for his various roles in the industry.