Megan Max, C VP
About Megan Max, C VP
Megan Max is a Manager of Guest Relations at Monumental Sports & Entertainment, with a background in guest experience management across various organizations. She has a strong interest in security aspects of guest relations and is dedicated to community engagement through events.
Current Role at Monumental Sports & Entertainment
Megan Max serves as the Manager of Guest Relations at Monumental Sports & Entertainment, a position she has held since 2021. In this role, she focuses on enhancing the guest experience and ensuring that visitors feel welcomed and valued. Her responsibilities include overseeing guest services and implementing strategies to improve customer satisfaction. Megan's commitment to fostering a positive environment aligns with the organization's mission of providing exceptional experiences for all attendees.
Previous Experience in Guest Relations
Before her current role, Megan Max accumulated extensive experience in guest relations across various organizations. She worked as a Supervisor of Guest Experience for the Washington Nationals for five months in 2017. Following that, she served as Guest Experience Manager at Kennesaw State University from 2018 to 2020. Additionally, she held the position of Events Manager at S.A.F.E. Management in 2020. Her diverse background in guest relations has equipped her with valuable skills in customer service and team management.
Educational Background
Megan Max studied at Florida State University, where she earned a degree in Finance from 2003 to 2007. Prior to that, she attended Pembroke Hill School, completing her Bachelor of Science (B.S.) from 1989 to 2003. Her educational background provides her with a solid foundation in financial principles, which can be beneficial in her management roles.
Career Development and Team Leadership
Megan Max has a strong interest in training and developing cohesive teams within the guest relations field. She enjoys the challenge of encouraging team members to excel in their roles, fostering a collaborative environment. Her focus on maintaining a fun and transparent culture extends to both her team and the guests they serve, contributing to an overall positive experience.
Interest in Security and Guest Comfort
Megan Max places significant importance on the security components of guest relations, viewing them as essential to guest comfort and satisfaction. Her interest in this area reflects her commitment to ensuring that all aspects of the guest experience are addressed, contributing to a safe and enjoyable environment for visitors.