Thomas Redmond
About Thomas Redmond
Thomas Redmond serves as the Vice President of Guest Relations at Monumental Sports & Entertainment, where he has worked since 2019. He previously held various roles at The Madison Square Garden Company, contributing significantly to event management and security processes.
Current Role at Monumental Sports & Entertainment
Thomas Redmond serves as the Vice President of Guest Relations at Monumental Sports & Entertainment. He has held this position since 2019, contributing to the organization in the Washington D.C. Metro Area. In this role, he is responsible for overseeing guest relations initiatives and ensuring a high standard of service at events.
Previous Experience at The Madison Square Garden Company
Redmond worked at The Madison Square Garden Company in various roles from 2005 to 2019. He began as an Event Ops Coordinator from 2005 to 2007, then progressed to Event Supervisor from 2007 to 2012, and later served as Event Manager from 2013 to 2017. His final role there was Director of Arena Operations from 2017 to 2019. Throughout his tenure, he was involved in the execution of over 400 events annually.
Education and Academic Background
Thomas Redmond completed his high school education at Bergen Catholic High School from 1993 to 1997. He then attended Rutgers University, where he studied Political Science and Government, as well as Mass Media, earning a Bachelor’s Degree from 1997 to 2002.
Key Contributions to Event Management
During his time at The Madison Square Garden Company, Redmond played a significant role in enhancing security screening processes and procedures. He also led event management for high-profile events, including the Grammy Awards, NBA All-Star Game, and a Papal Visit from Pope Francis. His efforts contributed to the overall guest experience and operational efficiency.
Commitment to Guest Experience
Redmond has spearheaded initiatives aimed at improving the quality of guest experience at events. He focused on elevating standards for guest-facing staff through increased engagement, reflecting his commitment to enhancing the overall atmosphere for attendees.