Taylor Reid
About Taylor Reid
Taylor Reid serves as the Head of Customer Experience at Mood Health, where they have worked since 2020. With a background in customer experience roles at companies like Outdoor Voices and Stitch Fix, Reid emphasizes team development and adaptability.
Current Role at Mood Health
Taylor Reid serves as the Head of Customer Experience at Mood Health, a position held since 2020. In this role, Reid focuses on enhancing customer interactions and ensuring a positive experience for users. The responsibilities include developing strategies to improve customer satisfaction and mentoring team members to adapt to changing needs within the organization.
Previous Experience at Outdoor Voices
Before joining Mood Health, Taylor Reid worked at Outdoor Voices as the Head of Customer Experience for a period of six months in 2019. During this time, Reid was responsible for overseeing customer engagement and implementing strategies to enhance the overall customer experience within the company.
Career at Stitch Fix
Taylor Reid has extensive experience at Stitch Fix, where multiple roles were held from 2014 to 2019. Reid served as Client Experience Supervisor, Client Experience Lead, and Social Media Supervisor. Each position involved enhancing customer interactions and improving service delivery. Additionally, Reid worked in CX Operations and Loss Prevention for a brief period in 2019.
Educational Background
Taylor Reid studied at The University of Texas at Austin, earning a Bachelor of Science (B.S.) in Applied Learning and Development from 2004 to 2008. Prior to this, Reid attended The Woodlands High School from 2000 to 2004. This educational foundation supports Reid's commitment to helping individuals succeed and fostering team development.
Professional Development and Team Building
Taylor Reid is dedicated to developing and mentoring teams in dynamic environments. With a focus on collaboration, Reid has built teams that adapt and grow in response to evolving challenges. This emphasis on professional development aligns with Reid's passion for helping individuals reach their highest potential.