Alexandru Trofan
About Alexandru Trofan
Alexandru Trofan is a Service Dispatch Supervisor and Cancellations Supervisor at Mood Media in Austin, Texas, where he has worked since 2018. He has a background in customer support and training, with a Master's degree in Business Administration and experience in various roles across multiple countries.
Work at Mood Media
Alexandru Trofan has been employed at Mood Media since 2018, currently holding the position of Service Dispatch Supervisor and Cancellations Supervisor in Austin, Texas. In this role, he is responsible for overseeing service dispatch operations and managing cancellations. Prior to his current position, he served as a Service Dispatch Coordinator from 2016 to 2018 and as a Junior Client Support Representative from 2015 to 2016. His tenure at Mood Media has involved facilitating inter-departmental collaboration and engaging in the recruitment process for new employees.
Education and Expertise
Alexandru Trofan studied at Universitatea Româno - Americană Din București, where he earned a Master's degree in Business Administration with a focus on Tourism from 2011 to 2013. He also obtained a Bachelor's degree in Economics and Tourism from the same institution between 2008 and 2011. His educational background provides a solid foundation for his roles in customer support and service management.
Background in Customer Support
Before joining Mood Media, Alexandru Trofan gained experience in customer support roles across various companies. He worked as a Customer Care Professional at Elefant.ro in Romania from 2013 to 2014 and as a Customer Care Support with English at Competence Call Center in Austria from 2014 to 2015. He also held a position as a Customer Support Specialist at Vodafone in the United Kingdom for four months in 2013. These roles contributed to his expertise in customer service and support.
Training and Development Responsibilities
In his current role at Mood Media, Alexandru Trofan is responsible for creating training materials and conducting training sessions for team members across different departments. He also conducts monthly and annual performance evaluations to maintain high service standards. His involvement in training and development reflects his commitment to enhancing team performance and operational efficiency.
Process Improvement Initiatives
Alexandru Trofan has played a key role in implementing new systems in collaboration with IT developers to improve departmental efficiency. He tests these systems to ensure they meet the needs of his team. His focus on process improvement has contributed to streamlining operations within the organization.