Irina Cristea
About Irina Cristea
Irina Cristea is a Client Resolution Specialist with a diverse educational background in European Studies, Political Science, and Accounting. She has experience in dispute resolution and customer relations, having worked in various roles across multiple organizations since 2013.
Current Role at Mood Media
Irina Cristea serves as a Client Resolution Specialist at Mood Media, a position she has held since 2018. In this role, she is responsible for facilitating the research and resolution of dispute cases. This involves coordinating between external customers and internal business owners. Irina focuses on accurate coding of disputes, which aids business owners in identifying areas for improvement to prevent future disputes. She is dedicated to ensuring timely resolution of issues, which can positively influence a business's operating working capital.
Professional Experience
Irina has a diverse professional background. Prior to her current role, she worked at CGS (Computer Generated Solutions) as a Business Advocate from 2016 to 2018. She also held the position of Assistant Manager at Federatia Romana de Fotbal for one month in 2018. Earlier in her career, she worked as a Collections Officer at Top Factoring in 2013 and as a Social Media Manager at BrandBastion from 2014 to 2016 in Helsinki, Finland. Each of these roles contributed to her expertise in client relations and dispute resolution.
Education and Qualifications
Irina Cristea has an extensive educational background. She earned a Bachelor's degree in Political Science and International Relations from the University of Bucharest, completing her studies from 2009 to 2012. She furthered her education with a Master's degree in European Studies and International Relations at the same university from 2012 to 2014. Additionally, she obtained an Expert Diploma in European Affairs from the University of Bucharest, studying the History of the EU and its institutions from 2010 to 2011. Irina also holds a Certificate in Personal Development from CDPCPE, focusing on Public Speaking.
Skills and Attributes
Irina is known for her strong interpersonal skills and a solution-driven mindset. She actively seeks out new ideas for improvement and is motivated and ambitious in her professional endeavors. Her passion for marketing and social media complements her role in client resolution, allowing her to effectively engage with customers and address their concerns. Irina's ability to initiate the resolution of disputes by contacting external customers demonstrates her proactive approach to problem-solving.