James Murphy Jr.
About James Murphy Jr.
James Murphy Jr. is a Systems Support Analyst currently employed at Mood Media since 2021. He has a diverse background in IT, having previously worked at Vanguard, Babcock & Wilcox, Coca-Cola Bottling Co. Consolidated, and Shutterfly, and holds multiple qualifications in Computer Information Systems.
Current Role at Mood Media
James Murphy Jr. serves as a Systems Support Analyst at Mood Media, a position he has held since 2021. In this role, he is responsible for providing support across a variety of devices and systems, including PC and Mac imaging, Android and iPhone setup, and network printer maintenance. His work involves thorough assessments of existing systems, where he recommends technical improvements and performance upgrades. He has been actively involved in the deployment of equipment and inventory tracking, ensuring efficient coordination with the purchasing team for low stock and special order items.
Previous Experience at Vanguard
Prior to his current role, James worked at Vanguard as a Technology Engineer on the Escalation Tier 2 Team from 2018 to 2021. His tenure at Vanguard, based in the Charlotte, North Carolina Area, lasted three years. In this position, he was engaged in resolving complex technical issues and providing high-level support to ensure system reliability and performance.
Educational Background
James Murphy Jr. has a diverse educational background in computer systems and information technology. He studied at TechSkills-Charlotte, where he achieved a Computer Systems Administrator certification from 2010 to 2012. He also attended the University of Phoenix, earning a degree in Computer Information Systems from 2004 to 2006. Additionally, he studied at DeVry, completing another program in Computer Information Systems from 2007 to 2009. His foundational education includes a high school diploma from West Charlotte High School, which he obtained from 1993 to 1996.
Professional Experience in IT
James has accumulated extensive experience in the IT sector through various roles. He worked as an IT Technical Analyst at Babcock & Wilcox for eight months in 2016 and as an ISS IT Helpdesk Technician at Coca-Cola Bottling Co. Consolidated from 2014 to 2016. He also held a position as Customer Service/Help Desk Tier 2 at Shutterfly from 2012 to 2014. His early career included a role as an Account Specialist at First Union from 1999 to 2000. Throughout these positions, he developed and implemented new methods and procedures that surpassed project requirements in both domestic and international contexts.
Technical Skills and Contributions
James Murphy Jr. has demonstrated a strong commitment to technical excellence throughout his career. He has consistently exceeded Service Level Agreements (SLAs) for system operations and recovery time frames across multiple business lines, including Finance, HR, Sales, Marketing, and Product Development. His responsibilities have included detailed documentation of system specifications, installation procedures, backup and recovery techniques, and test methods. His contributions have also involved conducting thorough assessments of existing systems and recommending improvements to enhance performance.