John Hill
About John Hill
John Hill is a Senior Support Agent at Mood Media with a Bachelor's degree in Arts from Western Sydney University. He has extensive experience in customer service and support roles, including positions at Carnival Australia and Computershare.
Current Role at Mood Media
John Hill serves as a Senior Support Agent at Mood Media since 2020. In this role, he manages various ticketing requests and supports both internal and external users across multiple teams and locations. He coordinates level 2 and 3 escalations while adhering to strict Service Level Agreements. His responsibilities include participating in User Acceptance Testing and developing communications for internal staff and customer-facing materials.
Previous Experience at Carnival Australia
Prior to his current position, John Hill worked at Carnival Australia for a total of five years in various roles. He served as an Agent Desk Coordinator and Polar Systems Administrator from 2015 to 2020. He also held the position of Polar Online Administrator for six months in 2015. His work involved leading and coordinating interface setups for geographically dispersed stakeholders and managing customer interactions.
Customer Service Background
John Hill has a solid background in customer service, having worked as a Customer Service Representative and Client Support at Computershare from 2005 to 2011. His experience includes complaints management, direct customer sales, and multimedia training facilitation. He has built training materials and supported processes for IT/Helpdesk support, showcasing his ability to manage diverse stakeholder groups.
Educational Qualifications
John Hill studied at Western Sydney University, where he earned a Bachelor's degree in Arts from 1990 to 1994. He also attended RMIT University, obtaining a Certificate in Garden Design from 2003 to 2004. His educational background provides him with a strong foundation for his roles in customer service and support.
Skills and Expertise
John Hill possesses a strong and practical knowledge of business operations, which enables him to support diverse stakeholder groups with competing priorities. He applies a solid foundation in governance protocols and takes a pragmatic approach to his roles. His experience includes telemarketing, leading interface setups, and managing escalations, making him a valuable asset in his field.