Karen Kellogg
About Karen Kellogg
Karen Kellogg serves as the VP of Global Technical Support and Service at Mood Media, where she has worked since 2022. With over 31 years of experience at Deluxe, she has a strong background in customer service and team management, overseeing significant budgets and driving customer success.
Work at Mood Media
Karen Kellogg serves as the VP Global Technical Support and Service at Mood Media, a position she has held since 2022. In this role, she oversees a significant budget of 40 million dollars and is responsible for driving 25 million in cross-sell revenue. Additionally, she manages a team that handles over 150,000 customer interactions each month. Her leadership focuses on enhancing customer success across various platforms, including SAS, cloud-based solutions, payment systems, and traditional offline offerings.
Previous Experience at Deluxe
Before joining Mood Media, Karen Kellogg worked at Deluxe for 31 years, from 1991 to 2022. During her tenure, she held several key positions, including VP Customer Service and Executive Director Partner Sales. In her role as VP Customer Service, she contributed to the company's customer service strategies and operations. Her experience at Deluxe provided her with a strong foundation in customer service and team management.
Education and Expertise
Karen Kellogg studied at UMass Boston from 1986 to 1990, where she completed her degree. Her educational background has equipped her with the skills necessary to excel in her roles in customer service and technical support. She is recognized for her expertise in enabling customer success and has a proven track record in building teams that prioritize customer advocacy and align with business goals.
Leadership and Team Management
In her current role at Mood Media, Karen Kellogg leads an employee base of over 700 individuals. She is known for her ability to lead through transitions and drive results in customer service. Her leadership style emphasizes team cohesion and a strong connection to the business mission, fostering an environment where employees are passionate about customer advocacy.