Kendra Mathews
About Kendra Mathews
Kendra Mathews serves as the Quality Assurance Manager for Order to Cash at Mood Media, a position she has held since 2020. She has a background in English Communications and extensive experience in data analysis and operational metrics within the company.
Work at Mood Media
Kendra Mathews has been serving as the Quality Assurance Manager for Order to Cash at Mood Media since 2020. In this role, she focuses on ensuring the accuracy and truthfulness of analysis, which is crucial for client satisfaction and business operations. Prior to her current position, she held various roles at Mood Media, including Operations Analyst / Reporting Specialist and Senior Order to Cash Analyst. Her experience at Mood Media spans multiple years, demonstrating her commitment to the organization.
Education and Expertise
Kendra Mathews earned her Bachelor of Science (B.S.) degree in English Communications from Corban University, where she studied from 2003 to 2007. Her educational background provides her with strong communication skills, which she applies in her professional roles. Kendra has developed expertise in data analysis, report generation, and operational metrics, particularly using tools like Oracle APEX and Oracle BI.
Background
Before joining Mood Media, Kendra Mathews worked at Movieguide from 2007 to 2010. During her time there, she held positions such as Executive Assistant, Associate Magazine Editor, and Associate Producer. This early experience contributed to her diverse skill set and understanding of operational processes. Kendra's career at Mood Media began in 2014, where she progressed through various roles, showcasing her adaptability and growth within the company.
Achievements
Kendra Mathews has made significant contributions to Mood Media through her analytical skills. She developed custom reports using Oracle APEX and Oracle BI interfaces to establish and evaluate operational metrics and KPIs related to customer sales and billing data. Additionally, she collaborates with subject matter experts to design reports using Oracle Service Cloud and creates templates and dashboards in Excel for data analysis. Her ability to identify anomalies in data analysis and provide recommendations for system improvements is a key aspect of her role.