Lopanov Elizabeth
About Lopanov Elizabeth
Lopanov Elizabeth serves as a Senior Service Delivery Coordinator and Project Coordinator, currently employed at Secureworks and Mood Media. She has a background in service delivery and project coordination, with previous roles at Grand Teton National Park Foundation and ClearAnswer Call Centres.
Work at Mood Media
Lopanov Elizabeth has been employed at Mood Media since 2017, where she holds the position of Senior Service Delivery Coordinator and Project Coordinator. In this role, she is responsible for overseeing service delivery processes and managing various projects to ensure client satisfaction. Prior to her current role, she worked as a Client Satisfaction Representative on the email team for nine months in 2016, where she focused on addressing client inquiries and enhancing customer experience.
Experience at Secureworks
Since 2018, Lopanov Elizabeth has served as a Project Resource Coordinator at Secureworks. In this capacity, she coordinates project resources and supports project management efforts. Her role involves collaborating with various teams to ensure projects are executed efficiently and meet organizational goals.
Previous Work Experience
Before her tenure at Mood Media, Lopanov Elizabeth worked at Clearanswer Call Centres from 2015 to 2016 as a Backoffice Quality Analyst for five months. In this position, she was responsible for analyzing quality metrics and ensuring service standards were met. Additionally, she gained experience as a Service Agent at the Grand Teton National Park Foundation in 2014, participating in a work and travel student program for four months.
Education and Expertise
Lopanov Elizabeth's educational background includes participation in a work and travel student program, which provided her with practical experience in service delivery and customer interaction. Her expertise lies in project coordination, service delivery management, and quality analysis, developed through her various roles in different organizations.