Luciana Streja
About Luciana Streja
Luciana Streja serves as the Service Delivery Supervisor for North America at Mood Media, where she has worked since 2018. She has a background in customer service and management, with previous roles at Qatar Airways and Competence Call Center, and holds a Master's degree in Management and Internal Audit.
Current Role at Mood Media
Luciana Streja serves as the Service Delivery Supervisor for North America at Mood Media, a position she has held since 2018. In this role, she is responsible for analyzing workflow and assignments to ensure efficient operations. She collaborates with IT functions to develop and implement performance metrics and measurement tools. Her contributions are integral to the departmental business plans, where she applies company policies and procedures to resolve various issues.
Previous Experience at Mood Media
Prior to her current role, Luciana Streja worked at Mood Media in several capacities. She served as a Technical Support representative from 2015 to 2016 and later as the Service Dispatch Coordinator for North America from 2016 to 2018. In these roles, she gained valuable experience in customer support and operational coordination, which laid the foundation for her current supervisory position.
Experience at Qatar Airways and Competence Call Center
Luciana Streja worked as a Senior Customer Services Agent at Qatar Airways for one year in Doha, Qatar, from 2013 to 2014. Following this, she held a position at Competence Call Center in Bucharest, Romania, where she worked in customer support for five months in 2015. These roles contributed to her expertise in customer service and operational efficiency.
Educational Background
Luciana Streja holds a Master's degree in Management and Internal Audit from USAMV Bucharest, which she completed from 2012 to 2014. She also earned a Bachelor's degree in Management, Economic Engineering, and Development from the same institution, studying from 2008 to 2012. Earlier, she attended National College 'Barbu Stirbei', where she focused on English, Math, and Informatics from 2004 to 2008.
Skills and Contributions
In her professional roles, Luciana Streja has demonstrated a strong ability to evaluate business needs and industry best practices. She identifies gaps or deficiencies in processes and services and recommends process improvements and third-party tools for implementation. Her analytical skills contribute significantly to enhancing operational efficiency within her teams.