Nils Block
About Nils Block
Nils Block is a Team Lead Client Relation at Mood Media, where he has worked since 2020. He has extensive experience in customer service and client relations, having held various roles in multiple companies across Germany since 2009.
Current Role at Mood Media
Nils Block serves as the Team Lead Client Relation at Mood Media, a position he has held since 2020. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His experience in client relations contributes to the overall success of the organization. He operates from Hamburg, Deutschland, where he leads a team focused on enhancing client engagement and service delivery.
Previous Experience at Mood Media
Before his current role, Nils Block worked as a Client Relation Manager at Mood Media from 2019 to 2020. During this year, he developed strategies to improve client interactions and service quality. His contributions during this period laid the groundwork for his advancement to the team lead position.
Career Background in Customer Service
Nils Block has extensive experience in customer service roles. He worked as a Customer Service Specialist at BillerudKorsnäs from 2016 to 2018, where he focused on supporting customer needs. Prior to that, he was a Customer Service Specialist International at LECICO GmbH from 2014 to 2016, enhancing his skills in international customer relations.
Education and Qualifications
Nils Block studied at DAV, Deutsche Außenhandels- und Verkehrs-Akademie, where he pursued a degree in Internationale BWL. He achieved the qualification of Staatlich geprüfter Betriebswirt, completing his studies from 2003 to 2005. This educational background has equipped him with the necessary skills for his roles in business and client relations.
Work History Overview
Nils Block has a diverse work history that includes positions in various companies. He worked at CSM Bakery Supplies Europe as a Sales & Complaint Coordinator from 2009 to 2013, and briefly as a Brand Manager at LIFEBRANDS Natural Food GmbH in 2013. Additionally, he held a position as Kaufmännischer Mitarbeiter Verkauf/Vertrieb at Reinhold Bruck (GmbH & Co. KG) for five months in 2014.