Ramboi Oana Alina
About Ramboi Oana Alina
Ramboi Oana Alina is a Credit Controller at Mood Media in Austin, Texas, where she has worked since 2016. She is responsible for managing accounts receivable, ensuring accurate cash postings, and handling customer disputes.
Work at Mood Media
Ramboi Oana Alina has been employed at Mood Media since 2016, serving as a Credit Controller for eight years in Austin, Texas. In this role, she actively participates in weekly accounts receivable calls with various Mood Media entities. Prior to her current position, she worked as a Regional Key Account Executive at Mood Media from 2015 to 2016. Additionally, she has been a Client Support Specialist at Mood Media since 2012, contributing to the company's customer service efforts for over a decade.
Education and Expertise
Ramboi Oana Alina studied at the University of Bucharest from 2010 to 2013, focusing on Arabic and French. This educational background supports her roles in customer service and credit management, where effective communication is essential. Her expertise includes utilizing the OnGuard credit management system to ensure compliance with credit processes and managing customer disputes related to invoices.
Background in Customer Support
Before joining Mood Media, Ramboi Oana Alina gained experience in customer support roles across various companies. She worked as a Client Support Representative at Competence Call Center in 2010 for three months in Vienna, Austria. She then served as a Customer Service Representative at Webhelp in 2011 for ten months in Paris, France, and as a Customer Support representative at Telus Business in 2012 for three months in Vancouver, Canada. These roles provided her with a solid foundation in customer relations.
Responsibilities as Credit Controller
In her role as Credit Controller at Mood Media, Ramboi Oana Alina is responsible for obtaining remittances from customers to ensure accurate cash postings. She handles the registration, investigation, and monitoring of customer disputes on invoices. Additionally, she escalates accounts through a defined collections process to a debt collection agency when necessary, demonstrating her ability to manage complex financial interactions.