Atul R.
About Atul R.
Atul R. is a Senior Engineer at Moogsoft in London, United Kingdom, where he has worked since 2018. He has a strong background in engineering and education, with previous roles at Gemalto and Kalinga Institute of Industrial Technology, and is currently pursuing a PhD in Big Data.
Work at Moogsoft
Atul R. has been serving as a Senior Engineer at Moogsoft since 2018. In this role, he collaborates closely with development and QA teams to manage escalation processes effectively. He is responsible for analyzing complex customer issues and providing detailed guidance for resolution or escalation. Atul also manages status meetings with customers to review open or escalated issues, ensuring effective communication and resolution. His work includes implementing projects that support engineering activities, aimed at ensuring quick resolution of client issues.
Previous Experience at Gemalto
Before joining Moogsoft, Atul R. worked at Gemalto for four years as a Senior Engineer in Cloud Services from 2014 to 2018. He was also a Senior Engineer and Product Champion in the Software Monetization Unit from 2008 to 2014. His roles involved extensive collaboration and support in various technical capacities, contributing to the development and implementation of software solutions.
Academic Background
Atul R. has a strong academic background in Computer Science and Business Administration. He is currently pursuing a Doctor of Philosophy (PhD) in Big Data at Brunel University London, having started in 2017. He also holds a PhD in Computer Science from Brunel University London, completed in 2020. His earlier education includes a Master of Computer Applications (MCA) from Doctor Harisingh Gour Vishwavidyalaya, completed in 2003, and a Bachelor of Business Administration (BBA) from the same institution, completed in 2000.
Teaching Experience
Atul R. has experience in academia, having served as an Assistant Professor at Kalinga Institute of Industrial Technology in Bhubaneswar from 2005 to 2007. In this role, he contributed to the education and development of students in the field of technology.
Technical Expertise
Atul R. possesses extensive experience in handling Level 2 and Level 3 support issues across various industries, including Finance, Automotive, Ecommerce, Insurance, and Technology. His expertise includes managing complex customer issues and ensuring effective communication for resolution. He has a proven track record of implementing projects that support engineering activities, enhancing the efficiency of client issue resolution.