Donald Lewis
About Donald Lewis
Donald Lewis is a Production Support Engineer with extensive experience in technical support roles across various companies. He has worked at Thycotic, Staples, GoCanvas, and currently at Moogsoft, accumulating over a decade of experience in the field.
Current Role at Moogsoft
Donald Lewis has been employed at Moogsoft as a Production Support Engineer since 2019. In this role, he is responsible for ensuring the smooth operation of production systems and providing technical support to users. His expertise contributes to maintaining system reliability and addressing any issues that arise in the production environment.
Previous Experience at Thycotic
Donald Lewis worked at Thycotic in various capacities from 2014 to 2019. He began as a Tier 2 Support Engineer from 2014 to 2017, where he provided technical assistance and resolved customer issues. He then advanced to the position of Technical Support Manager from 2017 to 2019, overseeing a team and managing support operations in Washington, District of Columbia.
Experience at GoCanvas
In 2019, Donald Lewis served as the Lead Technical Support Engineer at GoCanvas for a duration of six months. His role involved providing advanced technical support and ensuring customer satisfaction in Reston, Virginia. This position allowed him to further develop his skills in technical troubleshooting and customer service.
Background at Staples
Donald Lewis worked at Staples as an E-commerce Support Representative II from 2006 to 2009. During this three-year period, he focused on assisting customers with online orders and resolving e-commerce related issues. This experience laid the foundation for his career in technical support and customer service.