Mark Shell
About Mark Shell
Mark Shell serves as the Vice President of Customer Support at Moogsoft, where he has worked since 2020. He has extensive experience in customer support and operations, having held various leadership roles in several technology companies over the past few decades.
Current Role at Moogsoft
Mark Shell serves as the Vice President of Customer Support at Moogsoft, a position he has held since 2020. He is based in Colorado Springs, Colorado, United States. In this role, he oversees customer support operations, focusing on enhancing customer satisfaction and ensuring effective service delivery.
Previous Experience at Moogsoft
Prior to his current role, Mark Shell worked at Moogsoft as the Senior Director of Delivery Operations for one year, from 2020 to 2021. During this time, he was responsible for managing delivery operations, contributing to the company's operational efficiency.
Professional Background
Mark Shell has a diverse professional background with extensive experience in customer support and operations. He worked at Network General from 1990 to 1997, holding roles such as Sr Support Engineer, Systems Engineer, and QA Manager. He then served as Vice President of Support Services at Spirent Communications from 1998 to 2005.
Experience at Propoint Solutions
Mark Shell was employed at Propoint Solutions as a Senior Partner from 2006 to 2010. In this role, he contributed to the company's strategic initiatives and client relations, leveraging his extensive experience in customer support and operations.
Career at Cherwell Software
Mark Shell held the position of Director of Services at Cherwell Software from 2011 to 2017. His responsibilities included overseeing service delivery and ensuring customer satisfaction, further solidifying his expertise in the field.