Mark Shell
About Mark Shell
Mark Shell serves as the Vice President of Customer Advisory at Moogsoft, where he focuses on enhancing customer experience through data analysis and problem-solving. With extensive experience in various leadership roles across multiple companies, he has a proven track record in improving team and company performance.
Work at Moogsoft
Mark Shell has served as Vice President, Customer Advisory at Moogsoft since 2021. In this role, he focuses on enhancing customer experience and resolving issues that affect team and company performance. His leadership aims to inspire teams to achieve high standards in customer service. Prior to his current position, he worked as Senior Director, Delivery Operations at Moogsoft from 2020 to 2021, where he contributed to operational improvements and service delivery.
Previous Experience
Mark Shell has a diverse professional background with significant roles in various organizations. He worked at Propoint Solutions as Sr. Partner from 2006 to 2010. Prior to that, he held the position of Director of Services at Cherwell Software from 2011 to 2017. His experience also includes a role as Associate at Booz Allen Hamilton for 10 months in 2010-2011. Earlier in his career, he served as Vice President, Support Services at Spirent Communications from 1998 to 2005 and held multiple positions at Network General from 1990 to 1997.
Education and Expertise
Mark Shell studied Computer Science at Anderson University, where he earned a Bachelor of Arts (B.A.) degree from 1981 to 1983. His educational background supports his extensive experience in customer experience and professional services. He is recognized for his strong analytical skills, particularly in resolving root causes of performance issues through business and data analysis.
Leadership and Problem Solving
Mark Shell is known for his leadership in customer experience and professional services. He emphasizes the importance of providing excellent customer experiences and is recognized for his ability to lead and inspire teams. His approach to problem-solving is characterized by creativity, focusing on effective solutions that enhance service delivery and customer satisfaction.