Mio Kataoka
About Mio Kataoka
Mio Kataoka serves as the VP of Documentation and Education at Moogsoft, where she leads the development of technical content and user onboarding strategies. With a background in instructional design and extensive experience in education roles across various tech companies, she focuses on enhancing product training and user support.
Current Role at Moogsoft
Mio Kataoka serves as the VP of Documentation and Education at Moogsoft, a position she has held since 2021. In this role, she leads a team focused on creating highly technical content that enhances user onboarding and product adoption. She has developed a comprehensive product enablement experience that integrates documentation, in-product help, and training. Her strategic role involves architecting technical information structures to support user lifecycle management, ensuring that users have the resources they need to effectively utilize the product.
Previous Experience at Blackbaud
Before her current role, Mio Kataoka worked at Blackbaud as the Lead Education Specialist for one month in 2012. During her brief tenure, she contributed to educational initiatives aimed at enhancing user engagement with Blackbaud's products. This experience added to her expertise in instructional design and user education.
Experience at AppDynamics
Mio Kataoka was employed at AppDynamics as the Education & Operations Manager from 2012 to 2016. In this role, she managed educational programs and operations, focusing on improving user training and support. Her work at AppDynamics further developed her skills in creating effective educational content and user resources.
Educational Background
Mio Kataoka holds a Master's Degree in Instructional Design for Online Learning from Capella University. She also earned an MA in English from Old Dominion University. Her educational background provides a strong foundation for her work in documentation and education, enabling her to design effective learning experiences and technical content.
Collaboration and Specialization
Mio Kataoka collaborates with cross-functional teams to enhance product training and user tutorials. She specializes in creating context-sensitive in-product help systems that facilitate self-guided user onboarding. Her strategic approach to documentation and education aims to improve user experiences and support product adoption.