Oliver Rodiger
About Oliver Rodiger
Oliver Rodiger serves as the Lead Support Engineer at Moogsoft, where he has worked since 2018. He has contributed to the development of a knowledge base system and has a background in technical support spanning over two decades across various companies.
Work at Moogsoft
Oliver Rodiger has been serving as the Lead Support Engineer at Moogsoft since 2018. In this role, he has contributed to the development of a knowledge base system aimed at enhancing internal processes. He has played a significant role in formalizing internal processes to improve operational efficiency. Additionally, he has provided support input to sprints and implemented a professional support environment. Rodiger has also developed the UK Engineering Support team, working closely with both US and UK Level 2 Customer Support teams. His involvement in long-running test systems has supported Moogsoft's growth.
Previous Experience at Amdocs
Before joining Moogsoft, Oliver Rodiger worked at Amdocs for a total of 10 years. He held the position of Principal Technical Support Engineer from 2007 to 2017 and previously served as a Principal Support Engineer from 2001 to 2007. His tenure at Amdocs was marked by a focus on technical support and customer service, contributing to the company's operational success in Chesterfield, Missouri.
Career at Nortel and Clarify
Oliver Rodiger's career includes a position as a Principal Support Engineer at Nortel for one year from 2000 to 2001 in Mississauga, Ontario. Prior to that, he worked as a Technical Support Engineer at Clarify for 10 months in 1999 to 2000 in Berks, West Berkshire, United Kingdom. These roles contributed to his extensive experience in technical support and customer service.
Education and Expertise
Oliver Rodiger holds a Master of Science degree from the University of Greenwich, which he completed from 1997 to 1999. He also earned a Bachelor's degree in Mechanical Engineering from Albstadt - Sigmaringen University, studying from 1991 to 1995. His educational background provides a strong foundation for his technical expertise in support engineering.