Torien Smith
About Torien Smith
Torien Smith is an Information Technology Support Technician at Moogsoft, where he has worked since 2021. He has prior experience at Apple in various technical roles and holds an Associate of Science degree in Information Technology from Georgia Military College.
Work at Moogsoft
Torien Smith has been employed at Moogsoft as an Information Technology Support Technician since 2021. In this role, he is responsible for administering GSuite, Okta, AWS, and related services. He collaborates with peers and leadership to develop and document troubleshooting procedures. Smith also works on automation projects aimed at improving IT support processes. Additionally, he provides Mobile Device Management administration and support for both Android and iOS devices. His responsibilities include managing the onboarding and offboarding processes for employees, ensuring smooth transitions within the organization.
Previous Experience at Apple
Before joining Moogsoft, Torien Smith held multiple positions at Apple. He worked as a Genius Mac & iOS Technician from 2019 to 2021, where he provided technical support and solutions for Mac and iOS devices. Prior to that, he served as an iOS Technical Product Support Specialist from 2018 to 2019, assisting customers with iOS-related issues. Smith began his career at Apple as a Sales Specialist from 2016 to 2018, where he engaged with customers and supported sales efforts in the Augusta, Georgia area.
Education and Expertise
Torien Smith studied Information Technology at Georgia Military College, where he earned an Associate of Science degree from 2017 to 2019. His education provided him with foundational knowledge in IT principles and practices. Smith's expertise includes administering various IT services and supporting mobile device management, which he applies in his current role at Moogsoft. His academic background and professional experience contribute to his ability to troubleshoot and enhance IT support processes.
Technical Skills and Responsibilities
In his role as an Information Technology Support Technician, Torien Smith administers several key services, including GSuite, Okta, and AWS. He is involved in developing troubleshooting procedures and automating IT support processes. Smith also manages Mobile Device Management for Android and iOS devices, ensuring effective support for mobile technology. His responsibilities extend to onboarding and offboarding employees, which includes facilitating a seamless transition for new hires and departing staff.