Ana Guzmán Martínez
About Ana Guzmán Martínez
Ana Guzmán Martínez is a Key Account Manager and Customer Success professional at Morada Uno in Ciudad de México, where she has worked since 2022. She has a diverse background in customer experience and management, with previous roles at the National Center for State Courts and SpaceBoyMX.
Work at Morada Uno
Ana Guzmán Martínez has been serving as the Key Account Manager & Customer Success at Morada Uno since 2022. In this role, she is responsible for managing key client accounts and ensuring customer satisfaction. Her position is based in Ciudad de México, México, where she has been contributing to the company's success for two years.
Previous Experience in Customer Experience
Before joining Morada Uno, Ana worked at the National Center for State Courts as a Customer Experience & Events Associate from 2018 to 2022. During her four years there, she focused on enhancing customer interactions and managing events, contributing to the overall customer experience in Ciudad de México y alrededores.
Early Career Roles
Ana's career includes various roles that contributed to her professional development. She worked as an Assistant Manager at SpaceBoyMX for 11 months in 2016. Additionally, she held the position of Diamond Concierge at Palace Resorts for two months in Cancún in 2014. She also gained experience as a Logistics Specialist at Management Systems International from 2017 to 2018.
Education and Expertise
Ana Guzmán Martínez studied Diseño gráfico at Universidad del Valle de Atemajac, where she achieved a Técnico degree from 2007 to 2010. She furthered her education at Universidad Panamericana, obtaining a Licenciatura in Administración y Hospitalidad from 2011 to 2016. Her educational background supports her expertise in customer success and account management.