Monserrat Zepeda Aparicio
About Monserrat Zepeda Aparicio
Monserrat Zepeda Aparicio is a Key Account Manager with extensive experience in account management and customer service. She has a background in Administración from Universidad Autónoma Metropolitana and has held various roles in companies such as End to End Management, Mudafy, and Nu Skin.
Work at Morada Uno
Monserrat Zepeda Aparicio has been serving as a Key Account Manager at Morada Uno since 2023. In this role, she is responsible for managing key client accounts and ensuring customer satisfaction. Her position involves strategic planning and execution to meet the needs of clients while fostering long-term relationships.
Education and Expertise
Monserrat Zepeda Aparicio studied at Universidad Autónoma Metropolitana, where she earned a Licenciatura in Administración from 2011 to 2014. Additionally, she completed a Diplomado en Evaluación Socioeconómica de Proyectos de Inversión at Instituto Politécnico Nacional in 2016. Her expertise includes account management, recruitment for commercial profiles, and training sales forces.
Background
Monserrat has a diverse professional background, having held various roles in different organizations. She worked at Secretaría de Economía México as Jefa de Departamento de Recursos Financieros from 2014 to 2017 and as Servicio Social en Recursos Humanos in 2014. She also gained experience as a Consultor JR JD Edwards at End to End Management from 2019 to 2020 and as a Customer Success Advisor at Mudafy from 2022 to 2023.
Achievements in Customer Service
Monserrat Zepeda Aparicio demonstrates a strong passion for customer service, focusing on both internal and external clients. Her experience in various roles has equipped her with the skills necessary to enhance customer satisfaction and deliver optimal results through teamwork and cooperation.
Social Media and Content Generation Skills
Monserrat possesses strong skills in generating content through social media platforms. She is proficient in using tools such as Canva, Inshot, and Instagram to create engaging content that supports her professional objectives and enhances brand visibility.