Ana Cristina B.
About Ana Cristina B.
I am a resourceful, customer-oriented, and relationship-driven professional with a seasoned Client Services background, a history of delivering a differentiated client experience, and a talent for marshaling teams around common goals. I combine over 15 years’ experience providing strategic, operational, and customer support for multiple high-profile organizations; skillfully handling high-maintenance clients with multi-layered needs; continually identifying and capitalizing on key business development opportunities; and carefully shaping the processes and policies that sustain an efficient, productive, and KPI-driven organization. I excel at identifying and remediating gaps in strategy or operations, eliminating barriers to organizational growth, championing my organization’s diversity goals, repairing damaged relationships to restore trust, and enabling greater synergy across teams and departments. I am a dependable and supportive collaborator who is a pillar of strength for her team. From the outset, I establish a tone of urgency and professionalism by setting clear expectations, getting everyone on the same page, encouraging transparent communications, and leading by example. I am a proficient multi-tasker and problem solver who excels at pioneering new and creative solutions. I realize that success is less about what you already know and more about expanding your knowledge base; I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. ☛ Key Skills ☚ ✦ Strategic Planning & Execution ✦ Client Satisfaction & Retention ✦ Stakeholder Management ✦ Cross-functional Collaboration ✦ Process Improvement ✦ Analytical Problem Solver ✦ Business Development ✦ Change Management ✦ Top-Tier Communicator ✦ Team Leadership & Development ✦ Mentor/Coach/Facilitator ✦ Native Spanish Speaker