Kristi Rowley
About Kristi Rowley
Kristi Rowley serves as the Contact Center Director at Morris-Jenkins, a position she has held since 2009. Previously, she worked for six years as a Customer Service Manager at College Loan Corporation from 2003 to 2009.
Work at Morris-Jenkins
Kristi Rowley has served as the Contact Center Director at Morris-Jenkins since 2009. In this role, she oversees the operations of the contact center, ensuring efficient communication and service delivery to customers. Her leadership contributes to the overall customer experience and satisfaction at the company.
Previous Experience at College Loan Corporation
Before joining Morris-Jenkins, Kristi Rowley worked at College Loan Corporation as a Customer Service Manager from 2003 to 2009. During her six years in this position, she managed customer service operations and developed strategies to enhance service quality and efficiency.
Professional Background
Kristi Rowley has a solid background in customer service management, with over 21 years of experience in the field. Her career trajectory includes significant roles that have equipped her with the skills necessary for effective leadership in contact center operations.
Leadership Role and Responsibilities
As the Contact Center Director at Morris-Jenkins, Kristi Rowley is responsible for managing a team of customer service representatives. She implements training programs and performance metrics to ensure high standards of service are maintained. Her role is critical in aligning the contact center's goals with the company's objectives.