Lori Ketchum
About Lori Ketchum
Lori Ketchum is a Customer Service Representative at Morris-Jenkins in Charlotte, North Carolina, where she has worked since 2019. She has a background in management and customer service, with previous roles at Crocs, Boot Barn, and Ascena Retail Group, and holds a Bachelor of Business Administration from Western Carolina University.
Work at Morris-Jenkins
Lori Ketchum has been employed at Morris-Jenkins as a Customer Service Representative since 2019. In this role, she has contributed to the company's customer service operations in the Charlotte, North Carolina area for five years. Her responsibilities include assisting customers, resolving inquiries, and ensuring a high level of service. Ketchum's strong analytical skills support her effectiveness in this position, enabling her to enhance team performance and customer satisfaction.
Previous Employment Experience
Before joining Morris-Jenkins, Lori Ketchum held several positions in the retail sector. She served as an Assistant Manager at Crocs from 2014 to 2016 and as a Store Manager at Boot Barn from 2016 to 2019. Additionally, she worked at Ascena Retail Group, Inc. as an Assistant Manager from 2010 to 2014. These roles provided her with extensive experience in customer service and team leadership.
Education and Expertise
Lori Ketchum studied at South Piedmont Community College, where she earned an Associate of Science degree in General Studies from 2010 to 2012. She furthered her education at Western Carolina University, obtaining a Bachelor of Business Administration with a focus on Business and Law from 2018 to 2020. Her educational background supports her expertise in customer service and management.
Passion for Training and Development
Lori Ketchum is passionate about training and developing others within the customer service field. She is dedicated to leading her team to success by fostering a culture of excellent customer service. Her commitment to professional development reflects her understanding of the importance of skilled personnel in enhancing customer experiences.