Janet Roland
About Janet Roland
Janet Roland is a Client Care Specialist at Motion in Kitchener, Ontario, where she has worked since 2021. She has a background in social work and extensive experience in client interaction and support, having previously worked in educational assistance and recruitment.
Work at Motion
Janet Roland has been employed as a Client Care Specialist at Motion since 2021. In this role, she is responsible for managing client interactions, addressing equipment issues, and providing updates on order statuses. Her focus is on ensuring a positive experience for clients. Janet utilizes Microsoft Dynamics Nav and Jobber to facilitate scheduling, documentation, and communication tasks effectively.
Education and Expertise
Janet studied Social Work at Niagara College, where she completed her Social Service Worker program from 1992 to 1994. Additionally, she attended the Working World Training Centre in 2002, where she gained proficiency in Microsoft Office. Janet also completed her first year at Western University from 2007 to 2008, further enhancing her educational background.
Background
Before joining Motion, Janet worked at the Thames Valley District School Board as an Educational Assistant for 15 years, from 2004 to 2019, in Woodstock, Ontario. Following that, she served as a Recruiter at MaxSys Staffing & Consulting for two years, from 2019 to 2021, in Kitchener, Ontario. This diverse background has equipped her with valuable skills in client care and communication.
Client Management Responsibilities
In her role at Motion, Janet is responsible for handling funding authorization forms for various sources, including ODSP, ACSD, and WSIB, to secure necessary approvals. She also develops quotes and collaborates with technicians and vendors to meet client needs effectively. Additionally, Janet seeks payments and prepares accounts for invoicing, maintaining a focus on client privacy.