Genie Colina
About Genie Colina
Genie Colina is a Support Team Lead with extensive experience in customer support and quality assurance. She has held various roles in companies such as Paxful, Wresonate Media, and Motion, focusing on enhancing customer experience and service delivery through feedback analysis and training.
Current Role at Motion
Genie Colina serves as the Support Team Lead at Motion, a position held since 2024. In this role, she oversees the support team, ensuring efficient customer service operations. Genie previously worked as a Senior Customer Support Agent at Motion for four months in 2023. Her responsibilities include managing team performance and enhancing customer support strategies.
Previous Experience at Paxful
Genie Colina has extensive experience at Paxful, where she held multiple roles from 2017 to 2021. She began as a Feedback Analyst and Dispute Moderator for seven months, then transitioned to Manager of Training and Quality Assurance for two years. In her final role at Paxful, she worked as a Quality Assurance Analyst and Trainer for two years, focusing on improving customer support efficiency through knowledge base articles.
Experience in Content Creation
Genie worked as a Content Copywriter at Wresonate Media from 2021 to 2022. During her time there, she contributed to content development, enhancing communication strategies. This role followed her experience in customer support, showcasing her versatility in both customer service and content creation.
Educational Background
Genie Colina studied at San Beda College Alabang, where she earned a Bachelor of Business Administration in Marketing Management from 2010 to 2013. Prior to that, she completed her secondary education at Woodridge College from 2006 to 2010. Her educational background supports her expertise in customer service and business operations.
Skills in Feedback Analysis
Genie possesses extensive experience in feedback analysis, which has contributed to improved customer experience and service delivery. Her previous roles involved providing feedback to internal teams, identifying gaps, and addressing inefficiencies in customer experience quality and training. This skill set is integral to her current position in customer support.