John Paul De Leon
About John Paul De Leon
John Paul De Leon is a Customer Support Representative with extensive experience in customer service and training roles across various companies. He has a background in soft skills training and holds a certification as a Lean Six Sigma White Belt.
Work at Motion
John Paul De Leon has been employed at Motion as a Customer Support Representative since 2024. In this role, he utilizes his extensive background in customer service and training to assist clients and enhance their experience with the company. His responsibilities include addressing customer inquiries, resolving issues, and providing support to ensure customer satisfaction.
Education and Expertise
John Paul De Leon studied at the University of the East. He possesses expertise in soft skills training, facilitation, and coaching, which he leverages to empower teams and foster collaboration. His focus on designing and delivering learning programs aims to enhance the skills and performance of a global workforce.
Professional Background
John Paul De Leon has a diverse professional background in customer service and training. He worked at JPMorgan Chase as a Customer Care Professional from 2008 to 2012, followed by roles at HTMT and Concentrix. His experience includes serving as a Senior Communication Skills Trainer and Process Trainer at Concentrix. He also held positions as a Learning Specialist at TELUS International Philippines and Uber, and as a Project Manager at Invisible Hand Inc. from 2021 to 2024.
Achievements in Training and Development
Throughout his career, John Paul De Leon has designed and delivered various learning programs aimed at improving skills and performance. He is a certified Lean Six Sigma White Belt, applying lean methodologies to enhance processes and optimize results. His commitment to learning and innovation keeps him updated on the latest trends and best practices in training and development.