Layna Smith
About Layna Smith
Layna Smith serves as the Head of Support at Motion, having held the position since 2023. She has extensive experience in customer experience roles, particularly at Calm, where she worked for six years in various capacities.
Work at Motion
Layna Smith serves as the Head of Support at Motion, a company that participated in Y Combinator's Winter 2020 batch. She has held this position since 2023, contributing to the company's customer support strategies and operations in the San Francisco Bay Area. Her role involves overseeing support teams and ensuring high-quality service delivery to Motion's users.
Previous Experience at Calm
Prior to her current role, Layna Smith worked at Calm for a total of three years. She began as a Customer Support Agent from 2016 to 2017, where she handled customer inquiries and support issues. She then advanced to the position of Head of Customer Experience from 2017 to 2019, focusing on enhancing customer satisfaction and engagement. Most recently, she served as the Senior Director of Customer Experience from 2019 to 2022, leading initiatives to improve overall customer interactions.
Experience at Opertus Systems
In 2023, Layna Smith briefly worked at Opertus Systems as a Startup Advisor for one month. This role involved providing guidance and insights to the startup, leveraging her extensive experience in customer support and experience management.
Early Career and Education
Layna Smith began her career as a Computer Support Technician at Serverplus in 2013. She then transitioned to a Program Manager role at WebReply from 2014 to 2015. Layna holds a Bachelor of Arts degree from Brigham Young University, where she studied from 2010 to 2013. She completed her high school education at Southridge High School, graduating in 2010.