Michele Stephenson
About Michele Stephenson
Michele Stephenson is a Product Specialist at Motion, where she has worked since 2022. She has a diverse background in customer support and content strategy, with previous roles at companies such as Rype, CartHook, and TaxJar.
Work at Motion
Michele Stephenson has been employed at Motion since 2022 as a Product Specialist. In this role, she advocates for customers by making requests for feature enhancements. Michele demonstrates responsiveness, urgency, and empathy in her interactions with clients. She facilitates troubleshooting across various teams to ensure customers receive timely solutions. Additionally, she contributes to the Help Center and edits the work of other members of the Product Support team.
Previous Experience in Customer Support
Before joining Motion, Michele held several positions in customer support and content strategy. She worked as a Customer Support Manager at Rype from 2016 to 2019, where she managed customer interactions remotely. Following that, she served as a Support Specialist at CartHook from 2020 to 2022. Michele also worked as a Plus Support Analyst at TaxJar for one year in 2019, further enhancing her expertise in customer support.
Background in Content Strategy
Michele has a background in content strategy, having worked as a Content Strategist at Traffic Builders Digital Marketing from 2013 to 2017. In this role, she developed content strategies to enhance client engagement and brand visibility. Additionally, she began her career as a Client Services and Content Writer at JSE Computer Solutions from 2012 to 2013, where she focused on client communication and content creation.
Education and Qualifications
Michele graduated from Watchung Hills Regional High School, where she completed her General Studies and earned a High School Diploma from 2001 to 2005. This foundational education has supported her career development in customer support and content strategy.
Skills and Competencies
Michele possesses strong time management skills and the ability to manage multiple priorities effectively. She is known for her responsiveness and ability to troubleshoot issues across teams, which contributes to her success in customer support roles. Her commitment to enhancing customer experience is evident in her advocacy for feature enhancements at Motion.