Jill Hudson
About Jill Hudson
Jill Hudson is an Account Manager at Motorway in Brighton, United Kingdom, where she has worked since 2019. She has extensive experience in risk assessment and process improvement, having previously held various roles at EDF Energy.
Work at Motorway
Jill Hudson has served as an Account Manager at Motorway since 2019. Based in Brighton, United Kingdom, she has accumulated five years of experience in this role. Her responsibilities include managing client accounts and ensuring effective communication between the company and its clients. Jill's role requires a strong focus on customer satisfaction and the ability to address client needs efficiently.
Previous Experience at EDF Energy
Prior to her current position, Jill Hudson worked at EDF Energy in various roles over a span of several years. She began as a Team Manager from 2006 to 2013, where she oversaw team operations. Following this, she served as a Customer Service Compliance Executive from 2013 to 2015, focusing on compliance and customer service standards. Jill concluded her tenure at EDF Energy as a Sales Quality Executive from 2015 to 2016, where she emphasized sales quality and performance.
Education and Expertise
Jill Hudson studied at Kings Manor Secondary School. She specializes in risk assessment, particularly in wording risk, controls, and monitoring processes to ensure clarity. Her expertise extends to reviewing Licence Conditions and mapping associated risks within business processes. Additionally, she is skilled in creating and amending process maps using Visio, with a focus on high-risk sales areas.
Stakeholder Engagement and Improvement Initiatives
Jill Hudson has experience engaging with senior stakeholders to challenge existing processes and suggest improvements. She demonstrates confidence and conviction during meetings, which aids in her ability to influence decision-making. Jill has contributed to enhancing the customer journey by identifying risks and setting actionable plans to address them, showcasing her commitment to continuous improvement.