Mark James
About Mark James
Mark James is a Dealer Experience Manager at Motorway, where he has worked since 2020. He has extensive experience in sales and customer service, having held various roles in companies such as Domestic & General, Fleet Hub Limited, and Vehicle Replacement Network.
Current Role at Motorway
Mark James serves as the Dealer Experience Manager at Motorway, a position he has held since 2020. In this role, he is responsible for overseeing the dealer network and ensuring a high-quality experience for all partners. His work includes managing the vehicle qualifying process, which involves detailed checks on service history and cambelt changes to maintain high standards for listed cars.
Previous Experience in Sales and Customer Service
Mark has extensive experience in sales and customer service roles. He worked at Domestic & General as an Inbound Sales and Customer Service representative from 2014 to 2016. Prior to that, he was a Sales Consultant at Fleet Hub Limited for one year in 2016. His career also includes a position as a Team Leader at Vehicle Replacement Network from 2017 to 2020, where he managed team operations in Brighton.
Education and Qualifications
Mark studied at Worthing College from 2008 to 2010, where he achieved a Level 3 BTEC in Business. He completed his secondary education at Worthing High School from 2004 to 2008. His educational background has provided him with foundational knowledge applicable to his roles in sales and management.
Contributions to Motorway's Growth
At Motorway, Mark played a key role in expanding the dealer network through strategic partnerships with platforms such as Honest John, Confused.com, and Piston Heads. He also contributed to the success of a radio advertising campaign that reached over 250 stations, including Talksport, Capital, Magic, and Kiss FM, enhancing the company's visibility in the market.
Career Progression
Mark's career began at Domex Ltd as a Customer Sales and Service Representative in 2013. He then transitioned to Domestic & General, where he worked as an Outbound Sales Agent before moving into inbound sales roles. His diverse experience across various companies in Brighton and London has equipped him with a broad skill set in sales and customer relations.