Nicholas Hartley
About Nicholas Hartley
Nicholas Hartley serves as the Customer Director at Motorway since 2022, bringing extensive experience in customer experience and operations management. He holds degrees in Future Studies and Business Administration from Stellenbosch University and has held leadership roles in various organizations, managing large teams and significant profit and loss accounts.
Work at Motorway
Nicholas Hartley serves as the Customer Director at Motorway, a position he has held since 2022. In this role, he focuses on enhancing customer experience and driving customer-centric initiatives within the organization. His leadership is aimed at improving operational delivery and client satisfaction, leveraging his extensive background in customer experience management.
Education and Expertise
Nicholas Hartley studied at Stellenbosch University, where he completed a Post Graduate in Future Studies in 2017. He also pursued Business Administration and Management, achieving the Management Development Programme (MDP) from 2010 to 2011 and the Senior Manager Development Programme (SMDP) in 2013. His educational background equips him with insights into emerging trends and technologies, particularly related to the 4th industrial revolution.
Background
Nicholas Hartley has a diverse professional background, beginning his career as a Telesales Agent at Metropolitan Life from 2000 to 2003. He progressed to roles such as Sales Team Leader and Manager of Operations at BGL Group, where he worked from 2004 to 2010. He then served as Senior Vice President of Customer Experience at WNS Global Services from 2019 to 2022, before joining Motorway.
Achievements
Throughout his career, Nicholas Hartley has managed profit and loss accounts exceeding $30 million and has led globally distributed teams of over 1500 employees. He has successfully delivered transformation projects that improved employee and client satisfaction, showcasing his ability to drive operational excellence and enhance customer experiences.