Tom Down
About Tom Down
Tom Down is a Sales Support Specialist currently working at Motorway in Brighton, England, where he has been employed since 2021. He has a diverse background in customer service and sales roles across various companies, including Bluecrest Wellness and Equiniti.
Work at Motorway
Currently, Tom Down serves as a Sales Support Specialist at Motorway, a position he has held since 2021. In this role, he is responsible for managing a caseload of sales through to completion, which includes handling vehicle documentation. He also maintains a high volume of sales support calls to ensure service quality. Tom collaborates with other teams to resolve post-sale customer queries, demonstrating his ability to work effectively within a team environment.
Previous Employment Experience
Prior to his current role, Tom Down gained diverse experience in customer service and operations across several organizations. He worked as a Customer Care Advisor at Bluecrest Wellness for one year from 2015 to 2016. He also held positions such as Operations Associate at HolidayTaxis Group for three months in 2020, Customer Service Executive at B&CE for five months in 2021, and Sales Agent at Domestic & General for five months in 2015. Additionally, he served as a Customer Service Advisor at loveholidays for ten months in 2016 and as a Reconciliation Specialist at Equiniti from 2016 to 2019.
Education and Expertise
Tom Down studied at The Sir Robert Woodard Academy, where he focused on Information Technology from 2008 to 2012, achieving a Pass. His educational background has equipped him with the skills necessary to navigate new Customer Relationship Management (CRM) systems and portals effectively. This expertise supports his current role in managing customer service queries and sales processes.
Skills and Responsibilities
In his current role as a Sales Support Specialist, Tom Down handles a bespoke ticketing system to manage customer service queries efficiently. He possesses strong skills in navigating new CRMs and portals, which enhances his ability to provide effective support. His responsibilities include managing sales from initiation to completion and ensuring that all vehicle documentation is handled correctly.
Career Development
Tom Down's career has shown a consistent focus on customer service and sales support roles. His experience spans various industries, allowing him to develop a comprehensive skill set that includes effective communication, problem-solving, and collaboration with teams. His progression from entry-level positions to a specialist role reflects his commitment to professional growth and service excellence.