Zuzana Novotna
About Zuzana Novotna
Zuzana Novotna is a Senior Quality Assurance Specialist at Motorway in Brighton, United Kingdom, with a diverse background in customer support and sales. She holds multiple degrees in History and Cultural-historical studies, alongside experience in the hospitality industry.
Work at Motorway
Zuzana Novotna has been employed at Motorway as a Senior Quality Assurance Specialist since 2021. In this role, she focuses on maintaining high standards of quality within the organization. Her position is based in Brighton, England, where she has contributed to the company's operational efficiency for three years.
Previous Experience
Before joining Motorway, Zuzana Novotna worked at Komerční banka from 2012 to 2014 as a Telesales Specialist and Customer Support representative. This role provided her with valuable experience in sales and customer service. Additionally, she served as a Reservations Agent at The Grand Brighton from 2016 to 2021, further enhancing her skills in guest communication and service management.
Education and Expertise
Zuzana Novotna has a strong educational background. She earned a Master’s Degree in History from the Technical University of Liberec, where she studied from 2011 to 2013. Prior to that, she completed a Bachelor’s Degree in Cultural-historical and Museological study at the same university from 2007 to 2011. She also studied Hotel Management and Tourism at the School of Business and Hotel Management, achieving a High School diploma from 2003 to 2007. Additionally, she studied English Language and Literature at Sam's School of English from 2015 to 2016.
Background
Zuzana Novotna possesses a diverse background that includes experience in sales within a financial environment, which supports her current role in quality assurance. Her communication style is creative and people-oriented, allowing her to effectively manage guest communications. She has demonstrated resilience and a positive attitude when facing challenges, contributing to her effectiveness in various roles.