Gail Hovanec
About Gail Hovanec
Gail Hovanec is a Lead Support Engineer with a diverse background in technical support and various industries. She has worked at Honeywell Scanning & Mobility and currently serves at Mountain Leverage, bringing extensive experience in electronics and customer service.
Work at Mountain Leverage
Gail Hovanec has been employed at Mountain Leverage as a Lead Support Engineer since 2020. In this role, she is responsible for providing technical support and solutions to clients, leveraging her extensive experience in customer support and engineering. Her work involves troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at Honeywell Scanning & Mobility
Prior to her current position, Gail Hovanec worked at Honeywell Scanning & Mobility for a total of 14 years. She served as a Senior Lead Technical Support Engineer from 2014 to 2020 and as a Senior IT Customer Support Specialist from 2006 to 2014. In these roles, she developed expertise in technical support and customer service, contributing to the company's operational success.
Diverse Work History
Gail Hovanec has a diverse work history that spans multiple industries. Her experience includes roles in electronics manufacturing, graphic design and marketing, warehousing and shipping, retail and customer service, commercial greenhouse horticulture, and animal husbandry with a focus on exotic species. This varied background has equipped her with a broad skill set applicable to many professional environments.
Education and Certification
Gail Hovanec studied at Duff's Business Institute, where she focused on Computer Programming & Operations. She completed her studies and achieved certification in 1984, which provided her with foundational knowledge in programming and technical operations. This education has supported her career in technical support and engineering.
Early Career Experience
Gail Hovanec began her career as a breakfast line cook, where she developed essential skills in multitasking and working under pressure. This early experience in the food service industry contributed to her ability to manage demanding situations effectively, a skill that has proven valuable throughout her diverse career.