Kristy Lee O'neill
About Kristy Lee O'neill
Kristy Lee O'Neill serves as the Director of Client Experience at Movable Ink, where she has worked since 2019. She has held various roles in client experience and management across multiple organizations, including Movable Ink and Apple.
Current Role at Movable Ink
Kristy Lee O'Neill serves as the Director of Client Experience at Movable Ink, a position she has held since 2019. In this role, she is responsible for overseeing client interactions and ensuring a high level of satisfaction. O'Neill has achieved a median quarterly retention rate of 89% in her current position, demonstrating her effectiveness in managing client relationships. She directly manages a region and oversees two Associate Directors who are responsible for their own regions.
Previous Experience at Movable Ink
O'Neill has an extensive history with Movable Ink, having held several positions before her current role. She worked as a Client Experience Manager from 2014 to 2016, then advanced to Senior Client Experience Manager from 2016 to 2018. After a brief period as Associate Director, Client Experience in 2018-2019, she transitioned to her current role. Throughout her tenure, she has focused on enhancing client experiences and improving service delivery.
Professional Background
Before joining Movable Ink, Kristy Lee O'Neill gained valuable experience in various roles. She worked at Experian Marketing Services as an Account Manager and Senior Account Manager in Cross-Channel Marketing from 2012 to 2014 and briefly in 2014. Additionally, she held positions at Apple as a Sales Specialist and Extended Business Team Specialist from 2010 to 2012. O'Neill also worked as a Freelance Photographer for SELEX Galileo inc and as an Office Assistant at New York University School of Law.
Education and Training
O'Neill has a diverse educational background. She earned a Bachelor of Fine Arts (BFA) in Studio Art, focusing on Photography and Painting, from New York University from 2005 to 2009. She also obtained a Master of Arts (MA) in Art Education (K-12) from NYU from 2009 to 2010. O'Neill participated in study abroad programs in Madrid and Ghana, studying Art History, Spanish, Anthropology, Painting, and Photography. Additionally, she completed Continuing Education courses in Accounting, Basic HTML, and Adobe Photoshop.
Mentorship and Leadership
In her leadership role, Kristy Lee O'Neill has demonstrated a commitment to mentorship. She has mentored a team member who successfully transitioned to the Product Team, showcasing her dedication to developing talent within the organization. O'Neill's ability to manage teams effectively and her focus on client experience reflect her leadership skills and industry knowledge.