Yhonnatan Alfaro
About Yhonnatan Alfaro
Yhonnatan Alfaro is a Campaign Manager at Movable Ink, with over five years of experience in content management and customer service. He has a diverse background that includes roles at The Stars Group and Accenture, along with a strong educational foundation in biology and web development.
Current Role at Movable Ink
Yhonnatan Alfaro serves as a Campaign Manager at Movable Ink, a position he has held since 2021. In this role, he manages a growing portfolio of client campaigns, utilizing a ticketing system to ensure efficient workflow and communication. His responsibilities include overseeing the execution of campaigns and ensuring alignment with client objectives. Alfaro's experience in content management and customer service contributes to his effectiveness in this role.
Previous Experience at The Stars Group
Prior to his current position, Yhonnatan Alfaro worked at The Stars Group in various roles from 2010 to 2019. His positions included English Customer Service Representative, Spanish Language Specialist, Spanish Senior Language Specialist, and Operations Content Specialist. During his tenure, he gained extensive experience in content management and customer service, which equipped him with the skills necessary for his later roles.
Experience at Accenture
Yhonnatan Alfaro was employed at Accenture as a Content Management Advisor from 2019 to 2021. In this role, he focused on managing content and ensuring high-quality service delivery. His work at Accenture further developed his expertise in content management and client relations, building on his previous experiences in the industry.
Educational Background
Yhonnatan Alfaro has a diverse educational background. He earned a Bachelor's degree in Biology/Biological Sciences from Universidad Nacional de Costa Rica from 1996 to 2000. Additionally, he studied Front-End Web Development at Universidad Cenfotec from 2019 to 2020. He also completed a course in Microsoft Office 2007, focusing on Word, Excel, Outlook, and PowerPoint, from 2008 to 2009.
Skills and Expertise
Yhonnatan Alfaro possesses over five years of experience in managing content and ensuring high-quality service for both internal and external customers. He has expertise in building dynamic content using the Visual Experience Platform's apps, based on detailed client briefs. His strong people skills enable him to effectively interact with a wide variety of individuals, even in stressful circumstances. Additionally, he has over three years of experience as a Training Specialist, focusing on imparting knowledge and practical skills to staff.