Alan Espada
About Alan Espada
Alan Espada is an L2 Support Engineer currently working at Moz, with a background in Information Technology and Business Administration. He has held various roles in customer support and management across several companies, including SiteMinder, Electronic Arts, and HP.
Current Role at Moz
Alan Espada currently serves as an L2 Support Engineer at Moz, a position he has held since 2024. In this role, he focuses on enhancing customer experience through effective problem-solving. His transition from Support Engineer to L2 Support Engineer reflects his growth in technical expertise and increased responsibilities within the company.
Previous Experience in IT Support
Before joining Moz, Alan Espada accumulated significant experience in technical support roles. He worked at SiteMinder as a Service Desk Analyst from 2016 to 2018, and at Electronic Arts (EA) as a Games Advisor from 2018 to 2021. His work at these companies involved addressing customer inquiries and resolving technical issues, contributing to his skill set in customer support.
Background in Business and Technology
Alan Espada has a diverse educational background that includes studies in both Information Technology and Business Administration. He earned a Bachelor's degree in Information Technology from the Setúbal School of Technology Polytechnic Institute of Setúbal in 2007. Additionally, he obtained a Professional Diploma in Business Administration and Management from ESDIME in 2003. This combination of education enhances his ability to tackle complex customer issues.
Career Progression
Alan's career reflects a steady progression in the field of technical support. He began his career as a General Operator at HP in 2015, followed by roles at Würth Group as an Account Manager and at SiteMinder. His experience at Moz as a Support Engineer from 2021 to 2024 further solidified his expertise, leading to his current role as an L2 Support Engineer.