Eli Myers
About Eli Myers
Eli Myers is a Senior Customer Support Engineer at Moz, where they have worked since 2017. They have a background in customer support and engineering, with previous roles at Guy's and St Thomas' NHS Foundation Trust and Transport for London.
Current Role at Moz
Eli Myers serves as a Senior Customer Support Engineer at Moz, a position held since 2021. In this role, Eli applies analytical skills and problem-solving abilities to assist customers effectively. Eli has been with Moz since 2017, initially starting as a Customer Support Engineer. The experience gained over the years has contributed to a deep understanding of customer needs and the technical aspects of Moz's offerings.
Previous Experience at Guy's and St Thomas' NHS Foundation Trust
Before joining Moz, Eli worked at Guy's and St Thomas' NHS Foundation Trust as a Pharmacy Assistant in 2017. This role lasted for seven months and provided Eli with experience in a healthcare setting, contributing to skills in customer interaction and support.
Apprenticeship at Transport for London
In 2016, Eli completed a two-month Civil Engineering Apprenticeship at Transport for London. This early experience in a professional environment helped develop foundational skills in engineering and customer service.
Technical Skills and Expertise
Eli Myers possesses intermediate knowledge of inbound marketing and search engine optimization. This expertise complements Eli's role in customer support, allowing for informed assistance to clients. Eli has also written technical documents, including bug reports, showcasing proficiency in communicating complex information clearly.
Customer Service Software Proficiency
Eli has experience with a variety of customer service software, including Intercom, Zendesk, and Salesforce. This familiarity with different platforms enhances Eli's ability to provide effective support and resolve customer inquiries efficiently.