Jay Castro
About Jay Castro
Jay Castro is an Implementations Engineer at Moz, where he has worked since 2019. He has a diverse background in technical support and customer service, with previous roles at various companies including Hamburger Disco Clothing and TELUS.
Work at Moz
Jay Castro has served as an Implementations Engineer at Moz since 2019. In this role, he is responsible for facilitating the implementation of Moz's software solutions for clients. His expertise contributes to the successful onboarding and integration of Moz's tools, ensuring that clients maximize their use of the platform.
Previous Experience in Technical Support
Prior to his current role, Jay Castro held various positions in technical support. He worked as a Senior Technical Support Representative at Payfirma from 2014 to 2017, where he provided advanced support to customers. He also served as a Tier 2 Technical Support Representative at Move, Inc from 2011 to 2013, and as a Technical Support Specialist at QuickMobile in 2014.
Entrepreneurial Background
Jay Castro co-founded Hamburger Disco Clothing, where he worked from 2007 to 2012. This experience provided him with insights into business operations and customer engagement, contributing to his skills in customer success and support roles in subsequent positions.
Experience in Customer Success
Jay Castro has a strong background in customer success management. He worked as a Customer Success Manager at Vonigo from 2017 to 2019, where he focused on ensuring customer satisfaction and retention. His role involved onboarding new clients and providing ongoing support to enhance their experience with the company’s services.
Education and Early Career
Jay Castro's early career included roles in customer service and support. He worked as a Customer Service Representative at eBay in 2008 and as a Customer Support Specialist at Clio from 2013 to 2014. These positions laid the foundation for his later technical and customer success roles.