Kerry Duggan
About Kerry Duggan
Kerry Duggan is a Manager of Customer Success at Moz in Cork, Ireland, where she has worked since 2023. She has a diverse background in customer support and onboarding, with previous roles at Amazon and Reputation.com UK.
Current Role at Moz
Kerry Duggan serves as the Manager of Customer Success at Moz since 2023. In this role, Duggan oversees customer onboarding processes and ensures a smooth transition for new clients. Prior to this position, Duggan worked as the Regional Team Lead of Customer Onboarding at Moz from 2020 to 2021. The responsibilities in these roles include managing customer relationships and enhancing the overall customer experience.
Previous Experience at Amazon
Duggan has extensive experience at Amazon, where they held multiple roles from 2014 to 2019. Initially, Duggan worked as a Technical Support Associate for 10 months in 2014 at Cork Airport Business Park. Following this, Duggan served as an FBA & ILAC Specialist from 2015 to 2017 and as KYC Compliance Account Support for 4 months in 2015. In 2018, Duggan transitioned to the role of AmazonSmile Charity Account Support, which lasted for one year.
Education and Certifications
Kerry Duggan has a diverse educational background. Duggan earned a Bachelor's degree in Business Studies & Tourism from Munster Technological University, completing the program from 2009 to 2013. Duggan also studied Online Marketing & Digital Strategy at Griffith College Limerick, achieving an ICM Certificate from 2015 to 2016. Additionally, Duggan pursued HR Management at Griffith College Cork from 2017 to 2018 and completed a course in Payroll at Pitman Training Group from 2017 to 2018.
Customer Success Management Experience
Duggan has a solid foundation in customer success management, having worked as a Customer Success Manager at Reputation.com UK from 2018 to 2019. This role involved managing client relationships and ensuring customer satisfaction. Duggan's experience in customer onboarding and success roles at Moz further solidifies their expertise in this area.