Maddie Rayfield
About Maddie Rayfield
Maddie Rayfield is a Growth Account Manager at Moz, with a background in customer success roles across New Zealand, the USA, and Canada. She holds a Bachelor of Design in Spatial Design from Auckland University of Technology and is passionate about mentoring and personal development.
Current Role at Moz
Maddie Rayfield serves as a Growth Account Manager at Moz, a position she has held since 2021. In this role, she focuses on driving growth and managing client accounts within one of North America's prominent tech hubs. Her responsibilities include developing strategies to enhance customer success and ensuring that clients achieve their desired outcomes with Moz's offerings.
Previous Experience in Customer Success
Prior to her current role, Maddie Rayfield worked at Moz as an Onboarding Specialist from 2019 to 2021. In this capacity, she facilitated the onboarding process for new clients, ensuring they understood how to utilize Moz's tools effectively. Before joining Moz, she held the position of Activation Manager at Conqa Construction Software from 2017 to 2019, where she contributed to the activation and implementation of software solutions. Her career also includes roles at MercyAscot Private Hospitals and Mammoth Resorts, showcasing her diverse experience in customer service across different sectors.
Education and Expertise
Maddie Rayfield studied at Auckland University of Technology, where she earned a Bachelor of Design in Spatial Design from 2011 to 2013. This educational background provides her with a strong foundation in design principles, which she applies in her professional roles. Her commitment to personal and professional growth is evident as she actively develops skills to support her colleagues and enhance her expertise in the tech industry.
Mentoring and Professional Development
Maddie Rayfield has a passion for mentoring and is dedicated to fostering a supportive environment for her colleagues. She emphasizes a positive and empathetic attitude in her interactions, which contributes to her effectiveness in customer success roles. Her commitment to professional development is reflected in her continuous efforts to improve her skills and knowledge within the tech industry.
Interests and Personal Activities
In addition to her professional endeavors, Maddie Rayfield enjoys participating in triathlons and engaging in physical challenges such as cycling, running, and hiking. These activities reflect her commitment to maintaining an active lifestyle and her enthusiasm for personal fitness.