Stefanie “Mick” M.
About Stefanie “Mick” M.
Stefanie 'Mick' M. serves as the Senior Director of Customer Success at Mployer Advisor, a position she has held since 2024. She has extensive experience in customer success and management, having previously worked in various roles at companies including Trim Classic Barber LLC, Mitchell Gold + Bob Williams, and KASHIYAMA.
Current Role at Mployer Advisor
Stefanie M. serves as the Senior Director of Customer Success at Mployer Advisor. She has held this position since 2024 and is based in Nashville, TN. In her role, she focuses on enhancing customer satisfaction and ensuring effective communication between clients and the company.
Previous Experience at Mployer Advisor
Prior to her current position, Stefanie M. worked at Mployer Advisor as the Director of Customer Success from 2022 to 2024. During her tenure, she was responsible for overseeing customer relations and improving service delivery to enhance client experiences.
Background in Customer Experience Management
Stefanie M. has extensive experience in customer experience management. She worked at KASHIYAMA as the Director of Customer Experience from 2019 to 2022, where she managed customer interactions and developed strategies to improve overall satisfaction in both Dallas, TX, and Washington, D.C.
Experience at Mitchell Gold + Bob Williams
From 2016 to 2019, Stefanie M. held the position of General Manager at Mitchell Gold + Bob Williams. Her role involved overseeing operations in both Nashville, TN, and Dallas, TX, where she managed staff and ensured high standards of customer service.
Early Career at Trim Classic Barber LLC
Stefanie M. began her career in customer service as the Guest Care Manager at Trim Classic Barber LLC from 2010 to 2012 in Nashville, TN. In this role, she focused on providing a positive experience for guests and managing customer inquiries.