Troy Taylor Sr.
About Troy Taylor Sr.
Troy Taylor Sr. is a Service Desk Specialist at MRE Consulting, Ltd. in Houston, Texas, with a diverse background in IT support and education, including roles at various organizations and multiple degrees in technology and education.
Work at MRE Consulting
Troy Taylor Sr. has been employed at MRE Consulting, Ltd. as a Service Desk Specialist since 2020. In this role, he is responsible for monitoring daily security through the Symantec Endpoint portal, ensuring the protection of client systems. He handles security analyst duties, assisting clients with issues related to phishing attacks, malware, worms, ransomware, and other suspicious email threats. Additionally, he assists in systems deployment for new hires and retirees, and manages asset retrieval for IT asset management.
Previous Employment Experience
Before joining MRE Consulting, Troy Taylor Sr. held several positions in the IT sector. He worked as an IT Workspace Administrator at Tokio Marine - HCC Insurance Holdings, Inc. for 10 months in 2016. He also served as a Network Support Specialist at the Texas Health and Human Services Commission from 2019 to 2020. Prior to that, he was a Regional Administrator at Convergint Technologies for one year, and an IT Helpdesk Technician at The Marker Group for three months. His diverse experience contributes to his current role.
Education and Expertise
Troy Taylor Sr. has a strong educational background in technology and education. He studied Computer Science at Texas Southern University, earning a Bachelor of Applied Science from 1993 to 1996. He later pursued multiple degrees, including a Master of Arts from Texas Southern University in 2017 and a Master of Education from Northcentral University, which he completed in 2023. Additionally, he studied Cyber/Computer Forensics at ITT Technical Institute, achieving a Bachelor's Degree. His education supports his expertise in IT and security.
Military Service
Troy Taylor Sr. served in the Texas Army National Guard, which adds to his diverse professional background. His military experience may have contributed to his skills in teamwork, discipline, and project management, which are valuable in his current role in IT security and support.
Skills and Responsibilities
In his current position, Troy Taylor Sr. demonstrates a range of skills related to IT security and support. He monitors security systems, assists clients with various cyber threats, and participates in special teams projects aimed at achieving overall goals for both internal and external clients. His responsibilities also include managing systems deployment and asset management, showcasing his technical and collaborative skills.