Norman Arena
About Norman Arena
Norman Arena is a Customer Operations Manager at MTData in Melbourne, Australia, where he has worked since 2021. He specializes in stakeholder management, inventory efficiency, and team leadership to enhance customer satisfaction.
Work at MTData
Norman Arena has been serving as the Customer Operations Manager at MTData since 2021. In this role, he oversees the Helpdesk, Field Service, and Customer Service teams, ensuring the effective maintenance and installation of service contracts. He focuses on stakeholder management to achieve optimal outcomes for customers. Norman is also responsible for managing inventory efficiency and setting key performance indicators (KPIs) for operational teams to support service levels. His leadership ensures that customer satisfaction is prioritized and escalations are resolved effectively.
Previous Experience at Tabcorp
Before joining MTData, Norman Arena worked at Tabcorp for a total of 19 years. He served as the National Installations & Operations Manager from 2012 to 2017, where he managed national operations. Prior to that, he held the position of Installations Supervisor from 1998 to 2012. His extensive experience at Tabcorp provided him with a solid foundation in operations management and customer service.
Education and Expertise
Norman Arena has engaged in various workplace training programs to enhance his skills in Occupational Health and Safety, First Aid, Mental Health, Conflict Resolution, and People Management. He holds a Victorian Heavy Vehicle Drivers Licence in addition to a standard Victorian Drivers Licence, which supports his operational responsibilities.
Leadership and Team Management
In his current role at MTData, Norman Arena leads multiple teams, including Helpdesk, Field Service, and Customer Service. He is responsible for the recruitment, training, and integration of staff, ensuring that all team members are equipped to meet service demands. His leadership approach emphasizes direct engagement with customers to maintain satisfaction and address any issues that arise.