Shubham Papneja
About Shubham Papneja
Shubham Papneja is an Application Support Analyst at MTData (Telstra) in Melbourne, Australia, where he has worked since 2019. He holds a Bachelor's degree in IT from Deakin University and engages in fitness activities to enhance his personal development.
Work at MTData
Shubham Papneja has been employed at MTData (Telstra) as an Application Support Analyst since 2019. In this role, he actively investigates customer issues by reviewing application and server logs. He escalates complex issues to internal technical and development teams when necessary. Additionally, he coordinates with the Field Services team to organize bookings for field technicians, ensuring effective issue resolution with minimal on-site time. His responsibilities also include providing training to key client staff to enhance their product knowledge, which aims to reduce the volume of support calls and tickets.
Previous Experience
Before joining MTData, Shubham Papneja worked at Metrix Group Pty Ltd as a Help Desk Technician for a brief period in 2018. His role involved providing technical support and assistance to users, contributing to his foundational experience in IT support and customer service.
Education and Expertise
Shubham Papneja studied at Deakin University, where he earned a Bachelor's degree in Information Technology with a focus on Security and Cloud Computing from 2014 to 2016. He is currently enrolled at Monash College, participating in the Professional Year Program since 2016, which further enhances his skills and knowledge in the IT field.
Personal Interests and Activities
In addition to his professional pursuits, Shubham engages in various fitness activities, including gymnasium workouts, calisthenics, and meditation. These activities are part of his routine to boost confidence and self-awareness. He also manages a personal car rental business, which helps him develop interpersonal skills and offers flexibility in client interactions.