Mazin Elhadi Ibrahim Abugarga
About Mazin Elhadi Ibrahim Abugarga
Mazin Elhadi Ibrahim Abugarga is the Segments Churn and Customer Value Development Senior Manager at MTN Sudan, where he has worked since 2015. He has over a decade of experience in the telecommunications industry, having previously held various engineering and management roles at MTN Sudan and worked as a Senior Consultant at KPMG UAE.
Current Role at MTN Sudan
Mazin Elhadi Ibrahim Abugarga serves as the Segments Churn and Customer Value Development Senior Manager at MTN Sudan. He has held this position since 2015, accumulating nine years of experience in this role. His responsibilities include managing customer churn and enhancing customer value, which are critical components in the telecommunications industry.
Previous Positions at MTN Sudan
Prior to his current role, Mazin held several positions at MTN Sudan. He worked as a Revenue Assurance and Fraud Management Senior Manager for eight months in 2014 to 2015. He also served as a Revenue Assurance Manager from 2012 to 2014 and as a Senior Planning Engineer from 2010 to 2012. His career at MTN Sudan began as an Intelligent Network Engineer from 2008 to 2010.
Experience at KPMG UAE
Before joining MTN Sudan, Mazin worked as a Senior Consultant at KPMG UAE. This role provided him with valuable experience in consulting, which complements his extensive background in telecommunications.
Educational Background
Mazin holds a Bachelor’s degree in Computer and Information Systems from Sudan University of Science and Technology, where he studied from 2002 to 2005. He also earned a Master of Science degree from Universiti Teknologi Petronas, completing his studies there from 2007 to 2008.
Industry Experience
Mazin has over a decade of experience in the telecommunications industry. His expertise focuses on customer value development and churn management, areas that are essential for maintaining competitive advantage in the sector.