Wisam Shams
About Wisam Shams
Wisam Shams is a Manager of Risk Management with over a decade of experience in customer relations and the telecommunications industry. He holds an MBA in Finance from the University of Khartoum and has a strong background in quality assurance and business process development.
Work at MTN Sudan
Wisam Shams has significant experience at MTN Sudan, where he held two key positions. He worked as a Service Center Representative from 2006 to 2013, accumulating seven years of experience in customer relations. Following this role, he transitioned to the position of Quality Assurance Specialist, serving from 2013 to 2016 for three years. His tenure at MTN Sudan contributed to his comprehensive understanding of the telecommunications industry and enhanced his skills in quality assurance.
Education and Expertise
Wisam Shams holds a Master of Business Administration with a focus in Finance from the University of Khartoum. He also earned a Bachelor's degree in Statistics from the same institution, completing his studies from 2001 to 2005. His educational background provides a strong foundation for his expertise in business planning and analytical skills, which he applies in his current role as Manager of Risk Management.
Background
With over a decade of experience in the telecommunications industry, Wisam Shams has developed a robust professional background. His career began at MTN Sudan, where he gained valuable insights into customer relations and quality assurance. His experience spans various aspects of business processes, emphasizing development and documentation, which are critical in risk management.
Achievements
Wisam Shams demonstrates a strong professional background in quality assurance and risk management. His roles at MTN Sudan and his academic qualifications reflect his commitment to excellence in business processes. He possesses strong skills in business planning and analytical capabilities, which are essential for effective risk management.